Aeroplan Strike two

Well I have had another poor experience with Aeroplan. This time I booked a ticket which left at 6 am in the morning. On the morning of the flight we arrived to checked in at 4:30 am but was told that there was no booking for me. I had to call Aeroplan from a pay phone to have the matter sorted out. When I got through the automated voice recognition system by saying, "agent, agent, agent" over and over again I finally got to speak to someone live. It took about 20 minutes for them to straighten the mess out. When I tried to ask for an explanation as to why my ticket was not processed the agent would not give me any. Just said, "it's fixed now."