Wednesday, December 30, 2009

Capacity Controls

According to Aeroplan Facts.
http://www.groupeaeroplan.com/PDFS/PDF_Facts/Aeroplan%20Facts%20-%20FINAL%20EN.pdf

"Aeroplan has unrestricted access to 100% of available seats on Air Canada and Air Canada Jazz, offering the highest proportion of seats available of any leading North American airline reward program, and the highest proportion of passengers travelling on reward tickets."

- this is what they want you to believe.

But when I confronted the agent the truth is told. She quickly referred me to rule #16.

" Capacity controls also apply. This means there are a limited number of ClassicFlight reward seats available on a given flight. There may be instances when flights are not completely booked but all available reward seats have been claimed."

as per:
http://www2.aeroplan.com/terms_and_conditions/popup.do?section=rewardair


In their promotional or investor information they want you to believe that Aeroplan offers unlimited access to seats but the truth is that Aeroplan does not offer unlimited access. Be warned.

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