What Happened?

My first bad experience with Aeroplan happened in Sept 2009. I had been diligently collecting Aeroplan points for many many years. Filling up at Esso, using my Aeroplan Visa card and whenever I would fly on Air Canada I would dutifully dig up my orange and grey Aeroplan card.

I had finally accumulated enough points to travel business class internationally. A reward for myself as I was planning a multi city business trip that literally took me around the world.

I researched the flights that I wanted and even downloaded the Star Alliance Trip Planner to my computer. When I finally figured an itinerary that would suit my needs I contacted Aeroplan by telephone to book the ticket.

To make a longer story short after 45 minutes on the telephone I had my Business Class itinerary or so I thought. When I received my e-ticket by email I quickly noticed that the flights were booked in economy class not business class.

I promptly called back to correct this error but I was told that I would not be able to have the itinerary in Business Class by using Aeroplan points. I would have to change the dates or I could pay full fare for Business Class and not use points. When I asked how come I can find the business class seats available online.
The agent told me that Aeroplan does not have access to all the seats in Business Class.

So in the end the first agent who incorrectly booked my ticket made a promise to me that could not be met. Instead of contacting me to inform that she made a mistake she just pushed it aside. When I called back Aeroplan would not honour the promise their agent made.

I have tried to contact Aeroplan by mail but to no avail.