As my frustration with Aeroplan grew, I decided to approach one of their partners. I have a CIBC Aeroplan Card so I informed CIBC Visa that they will notice a drop in my business as a result of my poor experience with Aeroplan.
I simply sent them a message via their website www.cibc.com Unlike Aeroplan, CIBC Visa took my complaint seriously. They let me know that my business is important to them. They offered me an alternate credit card which does not collect Aeroplan points as well they offered me cash/credit to my card as a token of their good faith.
CIBC Visa had earned my respect and likely future business although not with an Aeroplan Visa.
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